Online chat and offline messenger
You can chat with your customers in real time from the web-dashboard or desktop/mobile apps, and receive their messages 24/7 with offline messenger mode. Chatra welcomes customers with faces of your team and invites them to get in touch through friendly targeted auto-messages.
Compatible with most devices
Your customers can reach you from any device they have.
Cart saving with automatic triggers and visitors online list
Start a conversation without waiting for your customers to message you first. Automatically offer a discount for customers who spend too much time in the shopping cart or offer your assistance on complicated pages with automatic triggers, or send them a message manually from the real-time visitors list.
Customize the widget to match your store design.
Visitor information and shopping cart contents
Chatra provides you with useful context like what page a visitor is on and what page/website they came from, what browser and OS they have and where they are located. You can also see the list of items a visitor has in their shopping cart.
Email unread replies
If you sent a message to a visitor, but they did not read your reply in the chat, it will be automatically forwarded to their email address.
Typing insights and saved replies
See what your customers are typing even before they hit “Send” and prepare an answer beforehand. Use previously saved replies for even faster support.
If you noticed a mistake in your reply after you’ve already sent it – don’t worry. You can quickly edit or delete your recent messages.
Several agents can chat with the same customer. They will be impressed, trust us!
This mode allows agents to receive notifications only when they are invited by other agents, so you can invite your whole team to Chatra and connect a right specialist only when there’s a need for that. This mode also allows you to complete ongoing conversations at the end of the workday without receiving new ones.
Set hours when you want to be online. Your status will be automatically set to online in the beginning of the workday, and to invisible at the end.
Your visitors can rate a conversation and leave a comment, so you can see how well agents are performing, and collect feedback to improve your service.
See how many conversations with how many visitors you had, the average response time and chat ratings.
Desktop and mobile apps
Browser version has all the functionality you need, but if you prefer using apps or want to chat on the go, Chatra has got you covered with apps for Windows & Mac, as well as for Android & iOS.
Functional free forever plan
The free plan allows one agent to be online at a time, includes all basic features, and also mobile apps, Google Analytics integration and some API options.